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Important Information From the City of Dallas

Dallas County Reports 64 Additional Positive 2019 Novel Coronavirus (COVID-19) Cases

DALLAS -- As of 10:00 am March 27, 2020, DCHHS is reporting 64 additional positive cases of 2019 novel coronavirus (COVID-19), bringing the total case count in Dallas County to 367.  Seven deaths have been reported to date. Hospitalizations from COVID-19 are increasing, with 36% of all hospitalized patients requiring admission to intensive care units. Of cases requiring hospitalization to date, about two-thirds (65%) have been either over 60 years of age or have had at least one known high-risk chronic health condition.  

Please see attached summary of cases.  New cases are being reported as a daily aggregate, with a more detailed summary report updated Tuesdays and Fridays. 

“I’m so proud of the way North Texas is stepping up to this challenge. We will get through this together. #StayHomeStaySafe,” said Dallas County Judge Clay Jenkins.

The case count at the following link will only include county residents:

Most employees who work within the City of Dallas have a right to paid sick leave. Employees of private businesses and nonprofits with six or more employees in Dallas can use their paid sick leave when they are sick or to care for sick family members.

The Centers for Disease Control and Prevention (CDC) recommends taking everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Stay home when you are sick, except to seek medical care
  • Wash your hands with soap and water for at least 20 seconds and help young children to do the same.  If soap and water are not available, use an alcohol-base hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipes.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.  If you do not have a tissue, use your sleeve, not your hands.

Additional information is available at the following websites:


Clay Lewis Jenkins, Dallas County Judge



Please note ANYONE who is experiencing shortness of breath, cough, and a temperature of 99.6 or above is able to test while supplies last at one of the sites. There is a maximum of 250 tests per day per site at this time.

The sites operate daily from 8 a.m. to 8 p.m. FREE of charge and are located at:

• American Airlines Center, Parking Lot E, 2500 Victory Plaza

• Ellis Davis Field House, 9191 S Polk St.

For more information on COVID-19 visit



Tenga en cuenta que CUALQUIER persona que sienta dificultad para respirar, tos y una temperatura de 99.6 o más puede examinarse mientras duren las pruebas en uno de los sitios. Hay un máximo de 250 pruebas por día por sitio en este momento.

Los sitios operan diariamente de 8 a.m. a 8 p.m. GRATIS y están localizados en:

• Centro de American Airlines, Estacionamiento E, 2500 Victory Plaza

• Ellis Davis Field House, 9191 S Polk St.

Para más información sobre COVID-19  visite

COVID-19 RESOURCE Guide (UPDATED 3/27/2020)

***Español disponible en el PDF adjuntado titulado “Guia de recursos”

Dear City of Dallas residents,

These are extraordinary times. Please know the City of Dallas is deeply concerned about the impacts to residents, businesses and their employees. We are with you.

Mayor Johnson’s disaster declaration is meant to protect life and property and preserve critical resources while a state of disaster is in effect.

In this email, you will find a list of resources available as of today, March 27th, regarding finances and COVID-19 topics such as unemployment, paying rent and mortgages, student loans, utilities, food assistance, resources for businesses and more. This will remain a living document and we will send you regular updates with new resources added. Grocery stores, pharmacies, daycare centers, banks, and hardware stores remain open. Restaurants may still operate takeout and delivery services.

Please feel free to share this with your friends, family, coworkers, community, or anyone else who could use it. If you have additional information you wish to share with your neighbors and community, please do not hesitate to contact our office at

Additionally,VisitDallas has compiled a list to feature Dallas restaurants who are still operating and offering home delivery.

Please promote #TakeOutTuesday in your neighborhoods and networks. Encourage people to order take out or delivery from local restaurants every Tuesday! Follow their Facebook @TakeOutTues

We continue to provide information at the City’s dedicated COVID-19 websitehere. Dallas County also has valuable informationhere.

There are two COVID-19 testing sites in Dallas open from 8am to 8pm or when daily test kit availability runs out. Criteria for testing sites is as follows: shortness of breath, cough, must show a temperature of 99.6 or higher. The sites are located at: American Airlines Center, Parking Lot E, 2500 Victory Plaza and Ellis Davis Field House, 9191 S Polk St. For more information contact Rocky Vaz at

DFW COVID-19 Regional Summary Dashboard: A dashboard of total cases of COVID-19, new cases, deaths, and 311 COVID-19 calls can be viewed here.

Unemployment and Workers’ Comp

  • Anyone who has lost their job due to coronavirus or has had to take time off to self-quarantine or care for a sick relative (and does not get paid sick time from work) may apply for UNEMPLOYMENT insurance. Information on that can be found here. Per the Workforce Commission, “a delay in filing will not impact the benefits you receive, your benefits are tied to your date of layoff, not filing date.”
  • Anyone whose job has brought them into direct contact with someone with coronavirus (for instance, a first responder or a health care worker) and has become ill or is required to quarantine can file for WORKERS’ COMP. File for thathere.
  • If you or a friend or family member are out of work, the Texas Workforce Commission provides support services as well.

Financial Assistance

The IRS has deferred the federal tax filing deadline to July 15th. Find more information on Coronavirus tax relief here.

The U.S. Department of Treasury has a list of financialresources for consumers.

Residents can call 211 and give their zip code for a list of local financial and in-kind resources available in their area.

Texans who believe they have encountered price gouging or disaster scams should call the Office of the Attorney General’s toll-free complaint line at (800) 621-0508 or file a complaint online. For additional information on disaster scams, please visit our disaster scams website.  

Trouble Paying Rent or Mortgage

The Texas Supreme Court issued an order suspending all evictions until April 19, 2020:

The Dallas County Justices of the Peace also issued an order suspending all evictions for sixty days.

  • In summary, per guidance from a Dallas County Justice of the Peace:
    • ALL Eviction cases are currently postponed and continued for 60 days
  • Residential or Commercial;
  • Currently pending or filed within the 60 day period
  • ALL Writs of Possession are currently postponed and continued for 60 days
  • Residential or Commercial;
  • Previously requested or requested within the 60 day period
  • Lockouts are not addressed in any current emergency order  – Texas Property Code, Chapters 92 and 93, control
  • Residential lockout tenants must be provided a key upon request whether rent is brought current or not;
  • Commercial lockout tenants must only be provided a key when the rent is NOT delinquent– provided that all other requirements of the lockout were in accordance with the Texas Property Code
  • Writs of Re-Entry are not addressed in any current order – Texas Property Code, Chapters 92 and 93, control Residential or Commercial tenants that are illegally locked out may seek relief from the Justice of the Peace in the precinct in which the property is located
  • Residential landlords may be ordered to provide the tenant a key and the Court has authority to enforce its order;
  • Commercial landlords may only be ordered provide a tenant with a key when the rent is NOT delinquent – provided that all other requirements of the lockout were in accordance with the Texas Property Code

The federal government announced they are suspending all HUD foreclosures and evictions for 60 days.

If you don’t have enough money to pay, contact your lender or landlord immediately. Help includes:

  • If you are a Dallas Housing Authority client, please immediately report any loss of income in order to reduce your portion of rent and inspections will be restricted to health and safety only.
  • Texas Department of Housing and Community Affairs Foreclosure Prevention 1-888-995-HOPE (4673)
  • Texas Attorney GeneralConsumer Protection or call 800-621-0508
  • Texas Health and Human Services Commission has resources available. There may be vouchers to assist those in need with paying their rent. Also get government assistance with other needs, including lease application fees, information on low income housing and security deposits. Dial 1-877-541-7905 to find additional ways to get rent help.
  • Texas offers programs that can help you with paying your mortgage and also avoid foreclosure. Local resources, including government and non-profit assistance, can help qualified homeowners
  • Homeowners have other resources too. Also clickhere for a listing of Texas HUD counseling agencies that provide free foreclosure counseling.

The City of Dallas Housing and Neighborhood Revitalization Office has information here.

Homeless Shelter and Residential Programs

Find a list here

Paying Utilities

  • The Public Utilities Commission of Texas voted Thursday 3/26 to temporarily prevent utility companies from disconnecting power and water services to residents financially affected by the Covid-19 pandemic. Residents must still pay their bills via a deferred payment plan (residents need to contact their service provider for customer assistance).
  • Exelon brands (Constellation, Atlantic City Energy, BGE, ComEd, Delmarva Power, PECO) have suspended service disconnections and will waive late payment charges until at least May 1. Exelron has also committed to donating $1.15 million to local and national COVID-19 relief efforts.
  • Vistra Energy brands (TXU, Ambit, Tri-Eagle) is waiving late fees, extending payment due dates with no down payment required, and reducing down payments and deferring balances over five equal installments. TXU customers can also receive additional bill-payment assistance through its TXU Energy AidSM program.
  • NRG brands (Reliant, Green Mountain, Cirro, Stream, XOOM, Discount Power) is suspending disconnections for non-payment until April 3.
  • Atmos and Dallas Water Utilities have suspended disconnections at this time.
  • Charter Communications is offering free access to Spectrum Broadband and Wi-Fi for 60 days for new K-12 and College Student households. Residents should call: 1-844-488-8395. Charter is also working with school districts to ensure that communication is provided about the free wi-fi; Charter continues to offer Spectrum Assist for households without school-aged children; Charter is also opening its Wi-Fi hotspots for public use.

Food Assistance and Donation

  • Here is a list of open food pantries inclusive of hours.
  • North Texas Food Bank has shifted to box distribution model with partner agencies. Food4Kids and School Pantry programs remain fully functional, and they are partnering with the City to deliver snack/hydration kits to the homeless.
  • Dallas County Health and Human Services Older Adult Services Program is currently providing meals delivered to homebound seniors. There is a drive-thru for hot meal pick-up service set up at each senior center location. Seniors needing these resources can call 214-819-1860 to enroll.
  • Meals will be provided to all children at most district middle and high schools and will be distributed twice a week, on Monday and Thursday between 10 AM and 1 PM. On Monday you will receive Breakfast, Lunch, and Supper for Monday, Tuesday, and Wednesday. Thursday will have Breakfast, Lunch, and Supper for the rest of the week, including Saturday. For pick up locations and menus, visit this link.
  • KIPP charter schools providing healthy, ready-to-heat breakfast and lunch to any student 19 or younger in our communities, not just to students enrolled at a KIPP Texas campus. Our meal pickup details are all available through the Texas Education Agency’s new meal finder website.
  • The City of Dallas WIC Program will be offering WIC benefits by phone only from  March 21, 2020 to April 3, 2020. Please contact us using one of the following:
    • If you need benefits for the first time, please enroll, and you will be contacted. Call 214-670-7200. Or call 1-800-942-3678. Update your contact information by emailing Breastfeeding questions? Call 214-670-7222.
  • Pet food resource - any family, community organization, or rescue group who needs help with dog food; please feel free to reach out to Ninfa Beltran with the SPCA at She will be coordinating and facilitating the distribution of dog food.

Insurance Issues

The Texas Department of Insurance has resources and informationavailable for consumers who have insurance related questions.

For Businesses

  • The City of Dallas has issued a Second Amended Emergency Regulation Order to prevent the spread of COVID-19. According to section three of the Second Amended Emergency Regulation Order, businesses impacted by COVID-19 must visibly post the Second Amended Emergency Regulation Order on their facility and provide a copy to their employees upon request.
  • The City of Dallas Department of Code Compliance will issue notices of violations for businesses that do not comply with the Second Amended Emergency Regulation Order.
  • The newStay Home Stay Safe Order permits restaurants and microbreweries, micro-distilleries or wineries to operate for takeout and drive-in or drive-thru only.
  • The City of Dallas Office of Economic Development has created aweb page with information for small businesses.
  • The State of Texas has officially declared a state of emergency. Businesses are encouraged to fill out Economic Injury worksheets to prepare for distribution of disaster relief funds.
  • loan program has been established by the Small Business Administration, specifically for those impacted by the coronavirus.
  • Facebook also has a $100 million Small Grants Program accessiblehere.
  • For businesses struggling to pay the full amount of sales taxes they collected in February, the Texas Comptroller’s Office is offering assistance in the form of short-term payment agreements and, in most instances, waivers of penalties and interest. We ask that you contact our Enforcement Hotline at 800-252-8880 to learn about your options for remaining in compliance and avoiding interest and late fees on taxes due.
  • The Texas Restaurant Association has launched a restaurant relief fund.
  • Businesses and residents with questions regarding essential status can email

Mental Health Resources

The Texas Department of Health and Human Services has extensive resourcesavailablefor mental health support, including those facing amental health crisis.

The Metrocare Coronavirus Support Line is available during our normal business hours Monday through Friday for those Dallas County residents experiencing high anxiety or depression during these turbulent times. Metrocare’s professionals will assist individuals in accessing our mental health services and provide referrals for other services that may be needed. The Metrocare Coronavirus Support Line for Dallas County is 214-743-1215.

North Texas Behavioral Health Authority - Individuals can contact the 24/7 COVID-19 Mental Health Support Line at 833-251-7544. Those needing support outside of the COVID-19 crisis can still contact our NTBHA 24/7 Crisis Line at 866-260-8000.

The Center for Integrative Counseling and Psychology  is providing tele-counseling to new and existing clients. We use a HIPAA compliant platform and accept all insurances including Medicare and Medicaid. For tele-counseling call:  214-526-4525.

Grant Halliburton Foundation’s “Here For Texas” Mental Health Navigation Line is operational Monday thru Friday, 10:00 a.m. - 6:00 p.m. We have also identified a number of telehealth options, which are in high demand right now. If you know anyone who needs resources, call the Navigation Line at 972/525-8181. More information here. You can find a list of other mental health resources and helplines here:

COVID-19 Mental Health Articles

Domestic Violence Survivor Resources

Student Loans Deferment

The US Department of Education has suspended federal student loan payments and waived interest. The Office of Federal Student Aid has specific details.

Childcare Resources

The Texas Workforce Commission’s subsidized childcare program is making changes to their requirements in light of the COVID-19 crisis. Please check their website regularly for announcements coming soon.

Due to COVID-19, YMCA branches are currently closed; however, they continue to offer limited childcare programming on a daily basis, supporting the childcare needs of first responders, medical professionals, government officials, and those that must continue their work in this challenging time. This care will be offered until further notice, at 11 YMCA branches across the Dallas Metroplex, in accordance to state guidelines.

Dallas Afterschool has moved all training and support to a virtual mode, and is now offering  virtual tutoring. For more information, email .

Educational Resources

  • The talkSTEM YouTube Channelhouses over 250 videos for your free use! The channel includes various sections organized by content, including STEM in the Real World - Engaging, short, theme-based STEM videos based on math/science concepts and subject matter. See our latest playlist for Pre K - 2nd Grade : Math in the Early Years.More information and resources here.
  • Free downloadable worksheets are available for all parents and educators. Suitable for K-12. Find them here.
  • Parent and Educator Youtube Guide
  • At-Home Learning resources can be found here.  
  • Rec@Home is a weekly video series created by Dallas Park and Recreation, giving step-by-step demonstrations for fitness workouts, children’s crafts, and healthy eating. Watch on Youtube here.
  • The Dallas Public Library is now issuing library cards by email and phone. Loan periods are being extended, and digital resources are available at  A link to more information for residents is here.

Senior Resources

Costco, Walgreens Among Stores Designating Senior Shopping Hours

AARP holds weekly TeleTown Hall meetings on Thursdays at noon CST. Replay can be accessed here.

The Senior Source has a compilation of resources for seniors as well as their caretakers.

Employment Resources

Workforce Solutions of Greater Dallas has resources for job seekers. Those seeking employment can register at

The Dallas Regional Chamber has launched a virtual job board:

You can email Goodwill at with your name, city/zip code, contact number and any additional information. A Goodwill Job Connection Center Manager or Specialist will contact you directly and set up an appointment for virtual employment services. You can also contact a Job Connection Center by phone at the location nearest you:

  • 3020 N. Westmoreland Rd, Dallas, TX 75212: 214-638-2800 x185
  • 1661 E. Northwest Hwy., Garland, TX 75041: 214-227-5549
  • 919 W. Main Street, Lewisville, TX 75067: 972-436-3681

The North Texas Food Bank has partnered with ShiftShare to employ workers who have suffered from lost income as a result of the Coronavirus’ impact on the economy.

Frito-Lay Job Postings:

Pepsi Jobs:

HIV/AIDS Resources

Faith Community Resources

Texas Baptists is a statewide faith-based non-profit with about 5,300 affiliated churches across Texas and beyond. Our services primarily are offered to leaders of affiliated churches seeking to navigate the pandemic. Our COVID-19 Response page is here. We would be interested in learning how churches could volunteer their parking lots as drive through testing sites, or their facilities as makeshift hospitals if needed. Resources include:

    • Relief grants to bivocational and small church pastors
    • Resources on multimedia streaming, online giving and other church administration
    • Free downloads of adult and child Bible study materials
    • Disaster relief through our ministry partner TBM.

Jewish Family Services has a list of resources and services here: JFS COVID-19 Updates

Other Resources

Paid Sick Leave information: City of Dallas employers must provide employees with paid sick leave to care for themselves or a family member. An employee may use paid sick leave for the employee’s or their family member’s illness, injury, healthcare, and reasons related to domestic abuse, sexual assault, or stalking. For more information or to file a complaint, call 214-670-FAIR (3246) or visit

The Texas State Department of Public Safety has suspended expired IDs: driver’s licenses, IDs, commercial drivers licenses, and election identification certificates expiration dates will be extended.

In response to the COVID-19 crisis, The Dallas County Clerk’s Office will be closing its Vital Records and Recording Divisions to the public. All transactions will be done either by mail, document drop off, or by appointment only. The public closure will take effect starting Monday, March 23, 2020 through May 1, 2020, but may be extended based on COVID-19 status.

Dallas County Tax Office: In the interest of public health, we have provided the following alternative options in lieu of face-to-face transactions in the Dallas County Tax Office. Click here for online and by-mail instructions on common Tax Office transactions.